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F.A.Q.

Owned and operated by Paragon Medical Supply Inc, a medical equipment provider since 1991.

*If you use email blockers, be sure to add stethoscope world to your email list to ensure you receive all of our notifications and emails.

 Orders

 1. What forms of payment do you accept?

Stethoscope World accepts payment by Discover, Visa, MasterCard, and American Express for online orders, as well as PayPal. 

 2. Do you charge sales tax?

 Stethoscope World is required to charge sales tax on merchandise sold in Florida. The amount of sales tax charged is based on current local tax rates. Sales tax will be refunded for returned items.

 3. How do I track my order?

 Most of the time will receive an email update once you order has shipped, including a tracking number. You can track your order using the tracking number and the appropriate shipping provider. You may also log into your account, click on the "Order Status".

 USPS does not provide order tracking, only delivery confirmations.

  4. What if an item is not in stock?

 If you order an item that is currently out of stock, you will receive an e-mail that the product is backordered and include an estimated arrival date.  You will also have the option to wait for your item or replace the item with a different one.

 5. How can I cancel or change my order?

 If you need to cancel or change an order, please send an email to info@stethoscopeworld.com as soon as possible with your request. Once an order is processed and ready for shipment it may not be eligible for cancellation. We apologize for any inconvenience.

 6. Can I personalize my purchase?

Stethoscope World offers engraving options for select stethoscopes with an additional charge of 14$. You can view all eligible scopes under the Personalization tab on the main page. To personalize your scope, simply fill out the appropriate fields before adding the item your cart. Please allow an additional 1-2 business days for your engraved items.

 Please note personalized stethoscopes may not be returned.

 7. When is Stethoscope World unable to accept my order?

 Situations that may result in your order being canceled include credit card problems, limitations on quantities, pricing errors. We will contact you if there are any issues with your order. If your order is cancelled you will be issued a credit in the amount that was charged.

 Placing a Group/Volume Order

  1. How do I place a large volume order?

 For volume orders please email us at info@stethoscopeworld.com or call us M-F  9am-5pm ET for a qoute. We will be happy to assist you.

 Volume discounts may apply for qualifying orders.

 Returns & Exchanges

 1. What is Stethoscope Worlds returns/ Exchange policy?

 Engraved items are not returnable unless there was a mistake due to our error.

 If you wish to return a product please contact info@stethoscopeworld.com for return instructions or request a return in your account menu.

 When returning a product, all items must be in their original condition with their original packaging, instruction manuals, warranties, and tags. Original shipping/processing charges are not refundable. We suggest you return the package using a courier who will provide proof of delivery. Damage due to improper packing will be responsibility of the buyer.

 Some products may incur a restocking fee depending on manufacturer.

  2. What if my item is defective, broken or needs repair?

 In the unlikely event that you receive a product with a defect that was undetected by the manufacturer or that becomes apparent during use, please contact us at info@stethoscopeworld.com and we will be happy to assist you.

  Most items from with a manufacturer’s warranty. Please contact the manufacturer directly for repair, maintenance, and warranty service.

 Shipping

Our online store currently accepts orders  placed in the US and Canada. Please see our international page for all other orders.

We cannot ship to temporary address locations such as hotels, or resorts. You will receive an email update once your order has shipped.

  1. What are shipping charges and lead time for stethoscopes?

Most stethoscope orders usually ship within 24 hours. If an item is not in stock it will generally ship within 7 to 8 days. Items do not ship over the weekends.

 5-10 Day (from shipping*)        $12.00

 1-2 day (from shipping*)           $34.00

Engraved items: Please allow an additional 1-2 Days for arrival of your item

UltraScope Products:  The following information applies to items not on backorder, 

Ultrascope items are all custom-ordered and handcrafted, orders can take up to 7-12 business days (not including holidays) for production and packaging before shipment.

 For all other items: Shipping costs will vary. You can view the estimated shipping costs in your shopping cart by entering your shipping zip code.

 *There will be a 10$ extra charge for shipments to Alaska and Hawaii. 

2. Do any items require additional delivery time?

Engraved stethoscopes require an additional 1-2 days to process. 

Ultrascope items are all custom-ordered and handcrafted, orders can take up to 7-12 business days (not including holidays) for production and packaging before shipment.

Some equipment may take an additional week to deliver. Backordered items will be shipped as soon as they become available.

Other items that may require Lead times:

-Clinton Stools are usually in stock, some colors are made to order and may require an additional 1-2 week lead time.

-Scrub sinks have about a 2-3 week lead time.

-Medical Cabinets are not always in stock and may have a 3-5 week lead time.

-Exam tables are made to order and have a 3-5 week lead time.

-Surgery lights have a 1-3 week lead time.

If there is a delay in your order, we will notify you by email.

3. Do you ship internationally?

 International: Please email a request for shipping options outside of the U.S.

  Include the item, quantity, shipping address, contact info etc.

 4. What if I receive a damaged item?

 Customer is responsible for receiving and inspecting items upon delivery.

* Any visible damages must be reported to driver and noted on the delivery receipt.
* If unable to inspect upon delivery, customer must write "May contain hidden damage" on the delivery receipt.
* A storage fee or re-delivery fee will be charged to customer if no one is available to sign for delivery.
* Any special delivery instructions including call ahead service &  inside delivery must be noted on your invoice.